Kirana+ - WhatsApp Shopping Assistant
Summary
Developed an innovative WhatsApp-based shopping assistant to enhance customer interaction and streamline the shopping experience.
SOUMYENDU DEY
Product Manager
IN.About
Results-driven Product Manager with over 12 years of progressive experience in customer-focused retail and AI-driven content strategy. Expertise in leveraging business analytics, user-centric design, and data insights to enhance NLP systems and drive product innovation. Proven track record of achieving significant revenue growth, optimizing product lifecycles, and successfully leading digital transformation initiatives across diverse retail environments.
Work
Outlier AI
|Generative AI Language Trainer
Summary
Currently enhancing NLP systems through data insights and customer feedback for an AI solutions company.
Highlights
Analyzed and optimized NLP model outputs, implementing data-driven recommendations that enhanced clarity and performance.
Partnered with engineering teams to integrate QA feedback loops, significantly improving AI system reliability and accuracy.
Mainstreet Marketplace
|Store Manager
Summary
Managed retail operations for a specialized sneaker marketplace.
Highlights
Drove significant revenue growth, achieving 10% Month-over-Month increase in November and 9% in December.
Spearheaded customer retention initiatives and developed merchandising strategies for high-value sneaker releases, enhancing market presence.
Melorra Jewellery
|Store Manager
Summary
Oversaw retail operations and customer engagement for a jewelry retail company.
Highlights
Expanded customer base by over 30X, from 75 to 2,300, through targeted engagement strategies.
Achieved exceptional 150% Year-over-Year revenue growth in August 2023, demonstrating strong product management and customer engagement.
United Colors of Benetton
|Store Manager
Summary
Managed flagship store operations for a global fashion brand.
Highlights
Directed comprehensive staff management, sales operations, and visual merchandising (VM) execution for a high-volume flagship store, optimizing retail performance.
V-Mart Retail Ltd
|Store Manager
Summary
Enhanced profitability through operational improvements for a retail company.
Highlights
Increased store profitability by optimizing SKU placement and implementing targeted local promotions, enhancing sales efficiency.
Future Retail Ltd. (Big Bazaar)
|Department Manager - Fashion
Summary
Managed fashion department sales and loyalty programs for a major Indian retail chain.
Highlights
Spearheaded apparel sales initiatives and drove loyalty program enrollments within a high-traffic retail format, contributing to overall store performance.
Arvind Brands Ltd. (Arrow)
|Fashion Assistant to Asst. Store Manager
Summary
Supported store management and drove customer engagement for a leading fashion brand.
Highlights
Achieved rapid career progression, earning a promotion within two years due to consistent high performance.
Enhanced store footfall and customer engagement through strategic local marketing campaigns.
Education
IIT Guwahati
Executive Program
Data-Driven Product Management
BITS Pilani
MBA
Business Analytics
Sikkim Manipal University
MBA
Operations Management
IHM Bangalore
B.Sc.
Hospitality and Hotel Administration
Skills
Agile Methodologies
Agile, Scrum.
Product Management Tools
Confluence, Figma, JIRA.
Data & Analytics
SQL, Tableau, A/B Testing.
AI & NLP
Natural Language Processing (NLP), AI Solutions, GPT-4.
Go-To-Market Strategy
GTM Strategy, Market Entry, Product Launch.
Omnichannel Strategy
Omnichannel Retail, Customer Experience, Digital Transformation.
Programming
Python, GitHub.
Projects
Bharat Bazaar - Omnichannel Strategy for Tier-2/3
Summary
Developed a comprehensive omnichannel strategy tailored for Tier-2/3 retail markets.
Hero XPulse 200 4V - Community-Led GTM
Summary
Developed a community-driven go-to-market strategy for the Hero XPulse 200 4V vehicle.
ScrumConnect - Agile Platform for BITS Pilani
Summary
Designed an agile platform to streamline Scrum processes at BITS Pilani.
MakeMyTrip Group Travel Redesign
Summary
Project focused on enhancing group travel experiences for MakeMyTrip.
PIMP MY PRD - GPT-40 PRD Agent via Lyzr
Summary
Project showcasing advanced AI capabilities for product management, specifically developing a GPT-4 powered Product Requirements Document (PRD) agent.